Elm Tree Surgery
0.0 miles away
from TS17 6PG
22B Westbury Street, Thornaby, Stockton On Sea, TS17 6PG
94/100
Top
10%
10%
HealthSay Score
Our independent overall score
HealthSay's overall score for this GP based on patient experience, care quality and staffing.
Scores Breakdown
Elm Tree Surgery is the best rated GP in Middlesbrough and Thornaby East, ranking 1 out of 21 GPs according to HealthSay's overall score. 96% of patients say they have a good overall experience at this GP (74% national avg), and it is rated as "Good" by the CQC.
95.6%
(74% national average)
Overall Experience Score
Patients describing their overall experience as good or better
92.1%
(67% national average)
Ease of Contact Score
Patients describing their experience of contacting the GP practice as good or better
1213
(2294 national average)
Patients Per GP
Number of patients per full-time equivalent GP
Patient survey results
Arranging an appointment
- 94% were satisfied with how long they waited for their appointment
- 94% found the reception and administrative team helpful
- 92% had a good experience of contacting the GP practice
- 84% found it easy to get through to someone on the phone
- 76% were offered a choice of appointment time/day
Appointment experience
- 97% had confidence and trust in their healthcare professional
- 96% described their overall experience at this GP practice as good or better
- 95% felt they were treated with care and concern
- 95% felt they were listened to at their appointment
- 94% felt their needs were met
Patient satisfaction scores from the GP Patient Survey. Full information available here.
CQC Care Quality Ratings
Nationally, just 5% of GPs are rated "outstanding", while 86% are rated "good", 5% as "requires improvement" and 1% as "inadequate".
Overall:
Good
Safe:
Good
Effective:
Good
Caring:
Good
Responsive:
Good
Well-led:
Good
CQC ratings out of: outstanding, good, requires improvement, inadequate, and undetermined. Full information available here.
If you notice any incomplete or inaccurate information, please get in touch.
Learn how to join this GP
As a patient, you are allowed to switch GPs, assuming that the GP you wish to switch to is accepting patients from your area. To find out how this works, and more information on changing GPs, please read our guide on When and how to switch GPs?
How it works
In 4 simple steps
01
Read our guides
Learn how the healthcare system works, and make informed healthcare decisions.
02
Search for services
Use our search services to find the best NHS services for you, sorting by distance and care quality among other factors.
03
Request a booking
Once you’ve found the best service for you, find out how best to access this service.
04
Access treatment
If you are eligible, access the desired service, empowering your healthcare through patient choice.
FAQs
Our search features help you easily find and compare NHS services, be it specialist consultations, procedures or scans. Our guides are there to provide clear and concise information about the English health system, helping you to take control of your healthcare.
Find and compare services currently only cover the London area.
England, Wales, Scotland and Northern Ireland run their own health services independently, and as a result have different policies and guidance in many instances. While we aim to expand our services to all four nations, currently our guides only apply to patients in England.
England, Wales, Scotland and Northern Ireland run their own health services independently, and as a result have different policies and guidance in many instances. While we aim to expand our services to all four nations, currently our guides only apply to patients in England.
All our data is collated directly from providers and indirectly via open source information published by, among other sources, NHS digital, NHS England and the Care Quality Commission. We take a number of steps to ensure the accuracy of our data, however we are ultimately dependent on third-parties, and thus cannot guarantee its reliability.
All enquiries should be directed to the information provided on our contact page. While we aim to reply to all enquiries as soon as possible, please note that replies may take some time.
If you would like us to show your services on HealthSay, please contact us.
See all frequently asked questions