Quay Lane Surgery
0.0 miles away
from PL12 5LH
Quay Lane Surgery, Old Quay Lane, St.Germans, Saltash, Cornwall, PL12 5LH
Go to GP website
96/100
Top
10%
10%
HealthSay Score
Our independent overall score
HealthSay's overall score for this GP based on patient experience, care quality and staffing.
Scores Breakdown
Quay Lane Surgery is the 2nd best rated GP in South East Cornwall, ranking 2 out of 9 GPs according to HealthSay's overall score. 97% of patients say they have a good overall experience at this GP (74% national avg), and it is rated as "Good" by the CQC.
96.8%
(74% national average)
Overall Experience Score
Patients describing their overall experience as good or better
94.3%
(67% national average)
Ease of Contact Score
Patients describing their experience of contacting the GP practice as good or better
1742
(2294 national average)
Patients Per GP
Number of patients per full-time equivalent GP
Patient survey results
Arranging an appointment
- 99% found the reception and administrative team helpful
- 94% had a good experience of contacting the GP practice
- 92% were satisfied with how long they waited for their appointment
- 91% found it easy to get through to someone on the phone
- 72% were offered a choice of appointment time/day
Appointment experience
- 100% had confidence and trust in their healthcare professional
- 99% felt they were listened to at their appointment
- 98% felt they were treated with care and concern
- 97% described their overall experience at this GP practice as good or better
- 97% felt their needs were met
Patient satisfaction scores from the GP Patient Survey. Full information available here.
CQC Care Quality Ratings
Nationally, just 5% of GPs are rated "outstanding", while 86% are rated "good", 5% as "requires improvement" and 1% as "inadequate".
Overall:
Good
Safe:
Good
Effective:
Good
Caring:
Good
Responsive:
Good
Well-led:
Good
CQC ratings out of: outstanding, good, requires improvement, inadequate, and undetermined. Full information available here.
If you notice any incomplete or inaccurate information, please get in touch.
Learn how to join this GP
As a patient, you are allowed to switch GPs, assuming that the GP you wish to switch to is accepting patients from your area. To find out how this works, and more information on changing GPs, please read our guide on When and how to switch GPs?
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England, Wales, Scotland and Northern Ireland run their own health services independently, and as a result have different policies and guidance in many instances. While we aim to expand our services to all four nations, currently our guides only apply to patients in England.
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