Groves Medical Centre
0.0 miles away
from KT3 3TX
The Groves Medical Centre, 171 Clarence Avenue, New Malden, Surrey, KT3 3TX
36/100
Bottom
10%
10%
HealthSay Score
Our independent overall score
HealthSay's overall score for this GP based on patient experience, care quality and staffing.
Scores Breakdown
Groves Medical Centre is the worst rated GP in Kingston and Surbiton, ranking 11 out of 11 GPs according to HealthSay's overall score. 63% of patients say they have a good overall experience at this GP (74% national avg), and it is rated as "Inadequate" by the CQC.
63.2%
(74% national average)
Overall Experience Score
Patients describing their overall experience as good or better
56.6%
(67% national average)
Ease of Contact Score
Patients describing their experience of contacting the GP practice as good or better
1226
(2294 national average)
Patients Per GP
Number of patients per full-time equivalent GP
Patient survey results
Arranging an appointment
- 86% found the reception and administrative team helpful
- 59% were satisfied with how long they waited for their appointment
- 57% were offered a choice of appointment time/day
- 57% had a good experience of contacting the GP practice
- 32% found it easy to get through to someone on the phone
Appointment experience
- 95% had confidence and trust in their healthcare professional
- 92% felt they were listened to at their appointment
- 90% felt their needs were met
- 85% felt they were treated with care and concern
- 63% described their overall experience at this GP practice as good or better
Patient satisfaction scores from the GP Patient Survey. Full information available here.
CQC Care Quality Ratings
Nationally, just 5% of GPs are rated "outstanding", while 86% are rated "good", 5% as "requires improvement" and 1% as "inadequate".
Overall:
Inadequate
Safe:
Inadequate
Effective:
Requires improvement
Caring:
Good
Responsive:
Requires improvement
Well-led:
Inadequate
CQC ratings out of: outstanding, good, requires improvement, inadequate, and undetermined. Full information available here.
If you notice any incomplete or inaccurate information, please get in touch.
Learn how to join this GP
As a patient, you are allowed to switch GPs, assuming that the GP you wish to switch to is accepting patients from your area. To find out how this works, and more information on changing GPs, please read our guide on Switching GPs: A guide to finding the right one
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England, Wales, Scotland and Northern Ireland run their own health services independently, and as a result have different policies and guidance in many instances. While we aim to expand our services to all four nations, currently our guides only apply to patients in England.
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